Refund policy

Replacement and Exchange Policy

At Liago (www.liago.com), we are dedicated to providing high-quality, reliable ITElectronic products. We want you to be confident in your purchase, and this policy is designed to ensure a fair and transparent process for handling issues with defective or damaged items. Please read this policy carefully to understand your rights and our procedures.

1. Scope of Policy 

This policy exclusively addresses products purchased directly from liago.com. It is designed to cover situations where a product is defective, malfunctioning, or physically damaged upon delivery. We do not offer refunds under any circumstances, except in specific, outlined situations where we are unable to fulfill an order. Our primary solution for eligible issues is a replacement or exchange for the same or a comparable product.

2. Eligibility for Replacement or Exchange


To be eligible for a replacement or exchange, all of the following conditions must be
met:

  • Defect at Delivery: The product must be confirmed as defective,
    malfunctioning, or physically damaged at the time of delivery.
  • Timely Notification: You must initiate the request by contacting our
    Customer Support Team within 7 (seven) calendar days from the date of
    product delivery. Requests submitted after this 7-day window will not be
    eligible for review or approval.
  • Original Condition and Packaging: The item must be returned in its original,
    brand-new condition. This includes all original packaging, accessories (such
    as cables, chargers, remote controls), manuals, warranty cards, and any
    included promotional items. All original labels and serial numbers must be
    intact and readable.
  • Proof of Issue: You must provide clear and verifiable evidence of the defect
    or damage. This may include:
    • An unboxing video showing the product being taken out of its original packaging and the defect being immediately visible. This is a crucial piece of evidence.
    • High-resolution photos clearly showing the defect or damage.
    • A detailed description of the issue.
  • Verification: Our Quality Assurance team will inspect the returned product. Items that show signs of intentional damage, physical abuse, misuse, or tampering (such as unauthorized repairs, broken seals, or removed serial numbers) will not be eligible for a replacement or exchange.

3. How to Request a Replacement or Exchange

To ensure a smooth and prompt process, please follow these steps:

  1. Contact Us: Within the 7-day eligibility window, contact our Customer
    Support Team through one of the following channels:
    • Email: support@liago.com
    • Customer Support Portal: www.liago.com/contact
  2.  Provide Required Information: To expedite the review process, please include all of the following details in your initial request:
    • Your order number.
    • A clear and comprehensive description of the issue (e.g., "The screen has a visible crack," "The device does not power on").
    • Your provided proof of issue (e.g., a link to your unboxing video,
      attached photos).
    • Your preferred contact method and availability.
  3. Review and Approval: Our team will review your request within 3–5
    business days. We may contact you for further information or to schedule a
    diagnostic call. Once your request is approved, we will provide you with a
    return merchandise authorization (RMA) number and detailed instructions on
    how to return the product.

4. Replacement & Exchange Process

Once your request is approved and an RMA number is issued:

  1. Return Shipping: We will provide instructions for returning the defective
    product. You are responsible for properly packing the item in its original
    packaging to prevent further damage during transit. We will arrange and cover
    the cost of the return shipping.
  2. Product Inspection: Upon receiving the returned item, our Quality Assurance
    team will conduct a thorough inspection to verify the reported issue and
    confirm that the item meets all eligibility criteria. This process may take up to 3
    business days from the date we receive the item.
  3. Processing the Replacement:
    • If the same product is in stock: A new, identical product will be shipped to you within 2–3 business days after the inspection is complete.
    • If the same product is out of stock: We will notify you and offer the following options:
      • Comparable Product: You may choose a comparable product of equal value as a replacement.
      • Wait for Restock: You may choose to wait until the product is restocked. We will provide an estimated restock date if available.
      • Refund (at Liago's discretion): In cases where a suitable replacement cannot be provided, Liago reserves the right to cancel the order and process a refund to your original payment method. This is an exception to our no-refund policy and is only offered at our discretion.

5. Exclusions

The following issues and items are not eligible for a replacement or exchange under this policy:

  • No Defect: Products that are functional and delivered as described on the product page.
  • Customer-Induced Damage: Any damage, defect, or malfunction caused by misuse, mishandling, improper installation, accidental drops, liquid spills, or unauthorized repairs.
  • Third-Party Products: Any products purchased from third-party sellers, marketplaces, or resellers.
  • Digital Goods and Services: Software, services, gift cards, or digital downloads.
  • Warranty Issues: Issues that arise after the 7-day replacement window but are covered under a manufacturer's warranty. In such cases, please contact the product's manufacturer directly for support.

6. Liago's Rights and Discretion

Liago retains the full right and sole discretion to:

  • Modify, cancel, or reject any order at any time for any reason.
  • Cancel or adjust offers, promotions, or discounts.
  • Refuse service to any customer suspected of abuse, fraud, or policy violations.
  • Change or update this policy at any time without prior notice.

7. Policy Modifications

This policy is subject to change at the sole discretion of Liago. Any changes will be posted on this page with an updated effective date. Your continued use of the website and services after changes are made constitutes acceptance of the new terms.

8. Contact Us

If you have any questions or require assistance with a replacement or exchange
request, please contact our support team. We're here to help.

📧 Email: support@liago.com
🌐 Website: www.liago.com
📞 Customer Care: Available Monday to Saturday, 9:30 AM – 6 PM IST
Thank you for shopping with Liago.